Shipping Policy – Equestrian Kit

At Equestrian Kit, we know that receiving your riding gear promptly and in good condition is an essential part of your experience. This Shipping Policy outlines how we process and deliver orders placed through our website, theequestriankit.com. Please read it carefully. By making a purchase, you agree to the terms below.

Order Processing

Once you submit an order, we begin preparing it for shipment. Orders are typically processed within a standard business schedule. Processing may take additional time during peak seasons, after major sales events, or for items that require special handling such as custom or oversized equipment. You will receive a confirmation email once your order has been processed and is ready to leave our facility.

We process orders on business days only. Business days are Monday through Friday, excluding publicly observed holidays. Any order placed after our daily processing cutoff time, on a weekend, or on a holiday will be considered received on the next business day.

Shipping Destinations

We currently ship to addresses within the contiguous United States, as well as to Alaska, Hawaii, U.S. territories, and military addresses (APO, FPO, DPO). At this time, we may not offer shipping to all international locations. For the most current list of eligible destinations, please review the shipping section during checkout on theequestriankit.com.

We do not ship to P.O. Boxes for certain expedited delivery options. If you provide a P.O. Box address, we may need to contact you for an alternative address, which could delay your order.

Shipping Methods and Carriers

We use a variety of reputable carriers to deliver your order. The specific carrier – such as national postal services, ground economy networks, or standard parcel carriers – depends on the shipping method you select, the destination, and the size or weight of your package.

For most standard shipments, your package may be handed off to your local postal service for final delivery. Expedited shipping options, where available, use priority carrier networks to provide faster transit. Please note that certain oversized or unusually shaped items may require special handling and cannot be sent using all shipping methods.

Delivery Estimates

Any delivery estimates provided during checkout or in order confirmation emails are approximations only. Actual delivery times may vary based on your location, carrier performance, weather conditions, or other factors outside our control. While we strive to ensure that your order arrives within a reasonable timeframe, we cannot guarantee specific delivery dates.

For in-stock items, delivery generally occurs within a range of business days after shipment. For custom, backordered, or special-order items, please allow additional time. You will be notified if an item you ordered is not currently in stock or if manufacturer delays affect your shipment.

Oversized Items

Certain products – such as large saddles, bulky stable equipment, or odd-shaped items – may be classified as oversized by our carriers. Oversized items are subject to special handling requirements. In some cases, standard shipping rates or methods may not apply to these products. If your order contains an oversized item, you will see applicable terms during checkout.

Split Shipments

If your order includes multiple items with different availability dates, we may choose to ship available items separately at no additional cost to you. You will receive separate tracking information for each shipment.

Order Tracking

Once your order has shipped, we will send you a shipping confirmation email that includes tracking information whenever possible. You can use this tracking number to monitor your package’s progress. Please allow up to one business day for tracking updates to appear on the carrier’s website.

Lost, Stolen, or Delayed Packages

After a carrier marks your package as delivered, we consider the shipment complete. We are not responsible for lost or stolen packages confirmed delivered to the address you provided. If your package is delayed beyond a reasonable period, you may contact us through the channels available on theequestriankit.com. We will work with the carrier to investigate, but we cannot guarantee replacement or refund for delays caused by the carrier or circumstances beyond our control.

Incorrect Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by you, we may require you to pay re-shipping costs. If you realize you made an error, please notify us as soon as possible. We cannot guarantee that we can intercept an order once it is in transit.

APO, FPO, and DPO Addresses

For military addresses, we ship using applicable postal services. Additional handling time and restrictions may apply. Please be aware that tracking may be limited once the package enters the military postal system.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please keep the original packaging and contact us immediately via the support options on theequestriankit.com. We will provide instructions for resolution. This section relates to order accuracy and condition upon arrival, not to returns for preference or fit.

Policy Updates

We may update this Shipping Policy from time to time. Changes will take effect as soon as they are posted on theequestriankit.com. It is your responsibility to review this policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated terms.

Questions

If you have any questions about shipping, please visit theequestriankit.com for more information or to contact our support team through the online channels provided there.

– Equestrian Kit